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Inquiries and Complaints

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  • Inquiries and Complaints

Please use the inquiry form for the following types of inquiries:

  • ・Inquiries regarding real estate sales/rentals (both individual and corporate customers)
  • ・Inquiries regarding available investment properties (both individual and corporate customers)
  • ・Inquiries related to investor relations
  • ・Inquiries from the press
  • ・Inquiries regarding employment opportunities

The inquiry form is available here.

1. Inquiries and Complaints Regarding Construction Projects or Buildings

Please contact us as follows for inquiries/complaints regarding construction projects or buildings:

Contact Point
Architectural Planning and Construction Department , Ascot Corp.
Address
Daiwa Aoyama Bldg. 5th floor, 3-1-30 Jingu-mae,
Shibuya Ward, Tokyo 150-0001
Telephone No.
0120-583-575
Hours: 9:15 a.m. to 5:30 p.m. (closed on weekends, national holidays, and the New Year period from Dec. 29 to Jan. 4)

2. Inquiries and Complaints Regarding Money Lending or Ascot Operations Not Covered Above

Please contact us as follows for inquiries/complaints regarding money lending or Ascot operations not covered in the above category:

Contact Point
Corporate Headquarter, Ascot Corp.
Address
Daiwa Aoyama Bldg. 6th floor, 3-1-30 Jingu-mae,
Shibuya Ward, Tokyo 150-0001
Telephone No.
03-6721-0248 (main number)
Hours: 9:15 a.m. to 6:00 p.m. (closed on weekends, national holidays, and the New Year period from Dec. 29 to Jan. 4)

3. Inquiries Regarding Loan-related Complaint Processing
or Dispute Settlement Measures

Ascot strives to solve complaints and disputes related to monetary loans via contact point 2 above,
or else through cooperation with the following organization:

Organization Name
Loan-related Consultations and Dispute Solutions Center, Japan Financial Services Association
Address
Futaba Takanawa Bldg. 2nd floor, 3-19-15 Takanawa, Minato Ward, Tokyo 108-0074
Telephone No.
03-5739-3861